Why isn't my tracking number updating?

Hey Chickadee

Please allow some time for your tracking or customs number to update! Packages usually begin updating within 48 hours from the time you receive your shipment confirmation email. If your tracking/customs number displays "not found", "electronic shipping info received", or "pre-shipment" on the USPS website shortly after you receive the shipment notification, don't panic! USPS tracking/customs numbers do not begin updating the moment they are generated.

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Once an order is shipped, the frequency of tracking updates can vary, and it’s not unusual for there to be a pause in updates for a day or two. Occasionally, there is a gap in tracking updates from the time the package arrives/departs our local facility to when it arrives in the area of destination. This can depend on various factors, such as the method of shipping, the shipping destination, weather conditions, holidays, etc.

We have no control over the frequency of tracking updates.

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Packages shipping outside of the USA:

International packages may have a gap in tracking/customs updates from the time the package departs the USA to when it arrives in the country of destination.

If you purchased the shipping method USPS First Class International, you received a customs number, not a tracking number. Packages shipping via USPS First Class International do not include full tracking, and will not display up-to-date status information or update regularly.

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