My package was marked as 'delivered' but I haven't received it!

Hey Chickadee

The first course of action is to be absolutely sure that you have checked all possible areas that your mail carrier could have left the package! (i.e. mail room, corridor, back door, main office, etc.) We also recommend checking with neighbors or other people in your building or household who could potentially receive deliveries for you. If you're still unable to locate it, please contact your regular mail carrier and your local post office directly to see if they have any information about the package.

For international packages, we recommend contacting your local delivery or customs office, as we have experienced packages being marked as "delivered" on the USPS website when they are actually in customs.

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The USPS may sometimes mark packages as "delivered" when it's sorted and loaded onto a vehicle for delivery, instead of at the actual moment they leave it at your delivery location. In rare cases, it can take a few business days from that point to reach you, depending on their delivery schedule.

If you are still unable to locate your package after following the steps above, please contact us!

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