PAYMENT & BILLING

Hey Chickadee

Accepted payment methods

Hey Chickadee accepts the following payment methods:

PayPal MasterCard VISA
AmericanExpress Discover E-checks

All prices are displayed in US Dollars. For different currencies, your credit card company will calculate the exchange rate automatically.

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Refund Policy

If you are not satisfied with an item in your order, you can request a refund using our dedicated returns form. Qualifying items can only be returned with 30 days of receipt. Refunds are issued to the original payment method and we cannot refund to a different payment method other than what was originally used for your order.

Once a refund has been issued on our end, your credit/debit card provider needs around 1 to 7 business days to process the refund, but can occasionally take longer. The refund processing time is determined entirely by your credit/debit card provider.

Shipping charges will only be refunded if:

  • A refunded product was damaged, incorrect, or missing from an order and its weight affected the original shipping cost.
  • If you purchased USPS Priority Mail Express and your order does not arrive by the scheduled delivery date listed on the USPS tracking page, contact us to request a refund for the shipping charges. This is the only shipping method with a money-back guarantee for the cost of shipping

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Import taxes & customs fees

If your package is shipping outside of the USA, it may be subject to import taxes or customs fees.

Hey Chickadee is not responsible for any customs fees that you may be charged for importing goods. It is the sole responsibility of the customer to pay these fees. 

We are required by law to declare all items at their actual price. We cannot mark packages as gifts or mark down the value of the product to evade customs charges.

Please note that on occasion, customs may delay delivery. If you have any questions regarding the customs policies of your country, you can contact your local customs office directly.

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Shipping costs

After adding any desired items to your cart, you can see an estimate for your shipping costs before checking out by using the shipping calculator at the bottom of the page. The shipping costs for each order is determined by its contents, weight, and shipping destination and is based on rates provided by the USPS.

Orders shipping outside the United States may be subject customs fees and taxes. These are determined by your local mail carrier and are note included in the shipping costs. Customers are responsible for handling any customs fees on their delivery.

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Gift orders

If your order is being sent as a gift for someone, and is shipping within the USA, we can exclude the packing slip from the package. You can let us know by leaving a note in the cart page before checkout by clicking "add note" or by contacting us before your order is shipped.

We do not offer gift wrapping, personal gift messages, or gift receipts at this time.

Orders shipping outside the USA cannot be sent as a gift.

Can you ship an international order as a gift without the price included?

Unfortunately, we cannot send international orders as gifts. We are required by law to declare the full value and contents of your order directly on the package, so there is no way for us to exclude or hide the price of the items. The contents of the package must be marked as merchandise. 

It is the sole responsibility of the recipient to pay customs fees and any applicable import taxes. If you have any questions regarding the customs policies of your country, you can contact your local customs office, as the laws can vary in each region.

linebreak.pngPrivacy & security

Hey Chickadee does not store full credit card information, and all transactions are secure and encrypted. For additional information, please refer to our Privacy Policy.  

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Sales & promotions

We have sales and promotions on select items and collections from time to time!

To stay up to date with all of our promotions and sales, be sure to follow us on any of our social media platforms, and sign up for our email newsletter:

Valid discount codes can be entered at checkout. Only one discount code can be used per order. Discount codes must be entered at the time of purchase and cannot be applied to orders retroactively. Hey Chickadee does not offer price matching for sale or other retailers.

Any discount/coupon codes or gift cards applied at checkout will reduce the total owed for the individual purchase before shipping costs. The original retail value listed for products purchased will be displayed on any packing slips or customs forms when shipped, regardless of any discounts applied at checkout. 

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