Order Help - General

Hey Chickadee

How do I place an order?

When you see an item you would like to purchase, click on that item and then click the blue "Add to Cart" button. You may continue shopping until you are ready to complete your purchase. When you are ready to pay, click on the Cart, located at the top right section of the screen.

Once you have carefully reviewed your order, checking that the sizes and quantities are correct, click on "Checkout" to confirm your items. You will then be directed to the page where you can fill out your billing, shipping, and payment information.

Once your order is submitted, we are unable to modify its contents. If you need to make changes to your order, please see here.

Do I need a customer account to place an order?

You do not need to make an account to order from Hey Chickadee! Customer accounts are entirely optional, and you can sign up for an account by clicking here.

Can I place an order by phone?

All orders must be placed through the website and our secure checkout. Orders cannot be directly placed by phone or through email.

I can't find my order and/or shipment confirmation emails!

When your order is placed and later shipped, automated order and shipping confirmation emails are sent to the email address that is entered at the time of check out. If you did not receive these emails, please check your spam folder and add help@heychickadee.com to your address book.

If you are still unable to locate them, please contact us!

Do you offer any options for orders shipping as gifts?

If your order is being sent as a gift for someone and is shipping within the USA, we can leave out any purchase or pricing information from the package! You can let us know by leaving a note on the cart page before checkout by clicking "add note", or give us a heads up via email before your order is shipped.

Unfortunately, we do not offer options for gift wrapping, personal messages, or gift receipts at this time! 

Orders shipping outside the USA cannot be sent as a gift. For more information, see below.

Can you ship an international order as a gift without the price included?

Unfortunately we cannot send international orders as gifts, and cannot mark the value of the product less than what it actually is to evade customs charges. We are required by law to declare the full value and contents of your order directly on the package. The contents of the package must be marked as merchandise. 

It is the sole responsibility of the recipient to pay customs fees and any applicable import taxes. If you have any questions regarding the customs policies of your country, we recommend contacting your local customs office, as the laws can vary from country to country.


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