When will my order ship?
Most orders will ship within 1 to 3 business days of purchase!
During the holiday season, orders may ship within 2 to 5 days of purchase due to the high volume of orders.
When placing an order, keep in mind that the delivery estimates provided by the USPS do not begin until your order has been processed and shipped! We do not ship orders on weekends or US holidays. Occasional delays in processing time may occur due to high volume, especially around the holidays.
You will receive an automated shipment notification email once your order has been processed and shipped.
Where does Hey Chickadee ship to?
We are able to ship orders to most regions that the USPS offers service to. Hey Chickadee also also allows for orders to be shipped to PO boxes and military addresses.
Hey Chickadee does not offer First-Class International Shipping for the following countries:
- Hong Kong
If you are planning on shipping to a hotel, we highly recommend contacting the hotel to inquire about their policies regarding package deliveries. Please keep in mind that all delivery rates provided by Hey Chickadee and the USPS are estimates only, and cannot be guaranteed within the time frame of your hotel stay. It is the responsibility of the customer to provide the appropriate information to the hotel.
If you choose to have your items sent to an international forwarding service, we cannot guarantee their services or deliveries. It is the responsibility of the customer to provide the appropriate information to the forwarding service. We work exclusively through the USPS and cannot provide any assistance regarding the forwarding service.
Hey Chickadee is not responsible for any packages that are lost or returned to sender when using a third party forwarding service.
How much will my shipping cost?
After adding any desired items to your cart, you can see an estimate for your shipping costs before checking out by using the shipping calculator at the bottom of the page. The shipping costs for each order is determined by its contents, weight, and shipping destination and is based on rates provided by the USPS.
Orders shipping outside the United States may be subject customs fees and taxes. These are determined by your local mail carrier and are note included in the shipping costs. Customers are responsible for handling any customs fees on their delivery.
Can I change my shipping address?
If your order has not been shipped yet and you would like to change your shipping address please contact us. Once an order has been shipped, we are unable to update the shipping address.
Please note that changing the shipping address on your Hey Chickadee account does not change the shipping address on your order. You must contact us to make any changes.
When will my package arrive?
To review the estimated delivery rate for your selected shipping method, please refer to our Shipping Methods page. You can check on the status of your package by selecting the tracking/customs link located in your shipping notification email.
Once shipped, most packages will arrive within the estimated time frame provided for the selected shipping method, but occasional delays may occur, especially during busy holidays or extreme weather conditions. International shipments may experience delays due to customs. All delivery times are estimates only, and are not guaranteed.
If your order is shipping via USPS First Class Mail International, please allow a maximum of 8 weeks from the shipment date for your package to arrive. This method is not fully tracked, and due to the unpredictability of international customs, exact delivery estimates cannot be provided.
Can my package be delivered on a specific date?
We are unable to provide delivery for orders by or on specific dates. If you need a package to be delivered by a certain day, please review our available shipping methods to see which option may best suit your needs.
Where do you ship from?
Hey Chickadee ships from the Chicago, Illinois area to destinations world wide.
Can I provide delivery instructions for my package?
We are unable to provide mail carriers specific delivery instructions for shipments and deliveries. We recommend contacting your local post office to see what the standard protocol for handling deliveries may be in your area.
Hey Chickadee only offers shipping through the USPS (United States Postal Service) and we do not offer delivery by or transfers to other shipping companies such as UPS, FedEx, and DHL at this time. When shipping internationally, your package will be handed over to your local postal system for customs and delivery.
International import taxes & customs fees
If your package is shipping outside of the USA, it may be subject to import taxes or customs fees. Hey Chickadee cannot control and is not responsible for any customs fees that your government may charge you for importing goods. It is the sole responsibility of the customer to pay customs fees.
We are required by law to declare all items at their actual price and cannot alter this amount to decrease international custom fees. We cannot mark packages as “gifts”, and cannot mark the value of the product less than what it actually is to evade customs charges.
On occasion, customs may delay delivery of some packages. If you have any questions regarding the customs policies of your country, we recommend contacting your local customs office directly.