Shipping - Tracking

Hey Chickadee

How do I track my package after it has been shipped?

You can track the status of your order by logging into your Hey Chickadee account and checking your order history.

If you do not have a Hey Chickadee customer account, you can view the status for your order by using the tracking link provided in your shipping confirmation email. This notification is sent automatically once your order has been processed and shipped, usually within 1 to 3 business days after the order has been placed.

My tracking information isn't updating

Please allow some time for tracking information to begin updating. Tracking typically updates within 48 hours of a package shipping.

The frequency of tracking updates can vary and be affected by shipping method, destination, weather conditions, and holidays and weekends.

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The transport and delivery of your order is not handled by Hey Chickadee, but by the USPS or by your local mail carrier if you are an international customer. We do not have any control over the frequency of tracking updates.

It is not uncommon for there to be a gap in tracking and customs updates from the time the package leaves the United States and when it arrives in the destination country.

Please note that if you purchased the shipping method USPS First Class International, you received a customs number and not a tracking number. Packages shipped via USPS First Class International do not have full tracking, will not display up-to-date status information, and may not update regularly.

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My tracking information says the number is invalid or is not found

If your tracking information displays a status of “not found,” “electronic shipping info received,” or “pre-shipment” shortly after you receive your shipping notification, do not worry! Tracking typically updates within 48 hours of a package shipping.

If more than 48 hours have passed and you have not seen any additional updates, please feel free to contact us for additional assistance.

My package has been marked as delivered but I haven't received it

If you cannot locate your package after it has been marked as delivered, we first recommend that you investigate all possible areas a package may have been left at your address. This may include back doors, mailboxes, mail rooms, main offices, etc.

We also suggest checking with any neighbors or people in your neighborhood or building who may have accidentally received the package.

If you are still having difficulty finding your package, please contact your local mail carrier or customs office. We have seen cases where international deliveries have been marked as delivered on the USPS tracking page when the packages were still in customs.

Packages may sometimes be scanned as ‘delivered’ early when they’re sorted and loaded onto a vehicle for delivery instead of at the actual time of delivery. In some rare cases, these packages may take a few additional business days to reach you.

If it has been more than a few days and you are still unable to locate your package after following the previous steps, please contact us for additional assistance.

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When is my package expected to arrive?

Some shipping methods may display an expected delivery date along with the tracking information on the USPS website. This date is only an estimate and neither Hey Chickadee nor the USPS can guarantee delivery by this date. For more information, please refer to the shipping section of our FAQ.

The tracking says my package has been returned to sender

There are many reasons why a package may not have been delivered and was instead returned to us.

  • Invalid shipping address (missing information, typos, incomplete lines)
  • The addressee has moved away without leaving a forwarding address or instructions
  • The package was refused by someone at the address
  • The package was unclaimed* (more common for international orders)

*When an order is unclaimed, it may be held by your local post office or customs office for any reason. At this point it will need to be claimed in person, otherwise it will most likely be returned to us. For international customers, this is often due to customs fees or taxes that need to be paid first.

Usually the mail carrier will leave a note or notice with instructions on how to claim you package if it is held. Unfortunately, any notices or notes left by the mail carrier are out of Hey Chickadee’s control.

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The USPS tracking and customs page usually displays the reason why a package is unable to be delivered. If your shipment is marked ‘return to sender,’ feel free to contact us. Please be sure to review your account or your order confirmation email and shipment confirmation email to confirm that you provided the correct shipping address at checkout.

Please note that we cannot re-ship orders until the original package returns to us. We are unable to intercept or redirect a package once it is marked as ‘return to sender’. Packages being returned to sender are generally considered low priority by the USPS and may move slowly, so we can’t provide an estimate as to when returned packages will arrive at our warehouse.

If a package is returned to us because an incorrect address was provided at checkout, customers are responsible for any additional charges required to re-ship the package.

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